Terms & Conditions

Last updated: November 2026. These terms apply to every booking made through Get A Bus NY ("we", "us"). By paying a deposit or accepting a quote, you ("customer") agree to them.

1. Our role

Get A Bus NY is a transportation broker. We arrange charter transportation for you with licensed, insured third-party operators. The operator provides the vehicle and driver and is responsible for operating the trip. We coordinate the booking, collect payment, and act as your point of contact.

2. Quotes & booking

• A quote is valid until the date shown on it. Prices and availability are not held until a deposit is paid.
• A booking is confirmed when you accept the quote and we receive the required deposit.
• The quote is based on the trip details you gave us: dates, times, pickup and drop-off locations, stops and passenger count. Changes to any of these may change the price.
• Every pickup, stop and drop-off is listed on your quote and agreement. Extra pickups, stops, drop-offs, waiting time or hours added later are priced by us and confirmed before they are added; they are billed at the amount we confirm.
• Vehicle type is guaranteed; a specific vehicle, unit or photo is not. We may substitute a vehicle of equal or greater capacity and comparable amenities.
• Passenger count may not exceed the seat capacity of the vehicle.

3. Payments

• A deposit (shown on your quote and invoice) is due to confirm the booking. The remaining balance is due by the due date on your invoice, normally before the trip.
• Gratuity for the driver is not included in the price. If it applies, it is listed on your quote or invoice and is not taxed.
• If you save a card on file, you authorize us to charge it for the remaining balance and for extras you agreed to, such as overtime. We never see or store the card number. You can ask us to remove the card at any time.
• Card payments are processed securely by Stripe. We do not store your card number.
• Unless your quote says otherwise, the price does not include driver gratuity, tolls, parking, or fuel or other surcharges. Any of these that apply will be listed on your quote or invoice.
• Late balances may delay or cancel service. Chargebacks filed for a trip that was provided may result in collection of the amount owed.

4. Cancellations & changes

• To cancel or change a trip, contact us by phone or email. Cancellation is effective when we confirm it.
• Deposits are non-refundable once a vehicle has been reserved, except where we cancel or cannot provide the service.
• Cancellations made 30 or more days before the trip: deposit retained, no further charge.
• Cancellations 8 to 29 days before the trip: 75% of the total is due.
• Cancellations 7 days or fewer before the trip, or no-shows: 100% of the total is due.
• If we cancel for reasons within our control, you receive a full refund of amounts paid. We are not liable for other costs.
• Date changes are subject to availability and any price difference.

5. Hours, overtime & delays

• Charter time starts at the scheduled pickup time and includes all stops, waiting and travel until final drop-off, unless the quote states otherwise.
• Time beyond what is quoted is billed at the overtime rate on your quote, in increments stated there. Overtime is payable on the trip date.
• Drivers are subject to federal and state hours-of-service limits. If limits require, the trip may need to end or the driver be changed; we will work with you on options.
• We are not responsible for delays from traffic, weather, road closures, mechanical issues or other causes outside our control. We will do our best to provide a replacement vehicle if one is needed.
• Friday and erev Yom Tov trips: tell us the latest time your group must arrive. We plan the schedule around it, but delays from traffic, weather or road closures remain outside our control.
• Please have your group ready at pickup time. Vehicles may wait up to 15 minutes before waiting time is billed.

6. Passenger conduct

• The customer is responsible for the conduct of the group. Applicable laws and operator rules apply on board.
• No smoking or vaping. No illegal substances. No weapons.
• Alcohol: rules depend on the vehicle and the passengers' ages. Alcohol is not permitted on coach buses. Where allowed on party buses, passengers must be of legal drinking age, and bottles, glass and open containers are subject to the operator's rules. Ask us before your trip.
• Seatbelts must be worn where equipped. Standing while the vehicle is moving is not allowed.
• The driver may end the trip without refund if passengers are unsafe, unruly or break the law.

7. Damage & cleaning

• The customer is responsible for damage to the vehicle caused by the group, beyond normal wear.
• Excessive cleaning (spills, confetti, glitter, bodily fluids, trash left on board) is billed at the operator's actual cost.
• Items left on the vehicle are not our responsibility; we will try to help recover them.

8. Vehicle & driver

• Drivers will receive your trip details and your contact information to coordinate the trip.
• Drivers cannot change the route, add stops or extend the trip without approval from us. Please call us for any change.
• Luggage and items must fit in the vehicle's storage. Tell us in advance about bulky items, equipment or mobility devices.

9. Liability

Operators carry the insurance required by law for passenger carriers. To the extent permitted by law, our liability as broker is limited to the amount you paid us for the affected trip. We are not liable for indirect or consequential losses such as missed events, flights or lost deposits to third parties.

10. Privacy

We collect your name, contact details and trip information to provide your quote and booking. We share what the operator and driver need to run the trip. Card payments are handled by Stripe. We don't sell your information. To ask what we hold about you or have it removed, contact us.

11. General

• These terms, your quote and your invoice are the whole agreement. If they conflict, the quote controls the price and trip details.
• We may update these terms; the version in effect when you booked applies to your trip.
• New York law governs this agreement.
• Questions? Call or email us. Contact details are on our contact page.